FAQ
You will find here all the useful information about our application.
A Foody Bag is a bag of random food items from one business, aiming to save food from being thrown away at the end of the day. The contents of the bag depends on stock availability, so we cannot guarantee what you’ll receive other than good quality food!
Due to the items you being perishable, there are no refunds or exchanges for a missed collection.
One third of all food produced goes to waste. This adds up to $20 billion wasted on agriculture, 5% of Australia’s national greenhouse gas emissions, and 1,046 billion litres of previous water wasted - all on food that never gets eaten! Foody Bag exists to help reduce this excessive waste.
We’re sorry to see you leave us! Please let us know if there’s something we can improve before you go. To delete your account, go to the Settings tab and click on the link ‘Delete account’.
Head to business.foodybag.com.au to set up your account, and download the Foody Bag - Store Owners app to list your first offering!
Continue to invest in our Foody Bag offerings, to support businesses doing a good thing! You can also encourage your friends and family to download the app. If you want to recommend a business that you think should join, see the request form in Settings.
Once you place an order, the food is set aside for you, ensuring it’s not sold to someone else. If you need to cancel, here’s how it works: • If there are more than 3 hours before the pickup window closes, you can cancel your order from the My Bags screen by pressing the cancel button and following the instructions. • If there are less than 3 hours left before the pickup window closes, cancellation is no longer possible. When you cancel, you’ll receive a refund for the full amount minus the credit card transaction fee. This small fee is deducted because it is charged by our payment provider, Stripe, and cannot be refunded. This version keeps it concise but adds clarity around why the cancellation policy exists and why the fee is deducted. Let me know if you’d like any tweaks!
Unfortunately we do not offer refunds or exchanges for a missed collection.
Foody Bag only accepts Australian phone numbers. If you are having other issues, please get in touch via the form in Settings.
If your device is Android, try this: Go to your device's Settings app, then tap on "Apps & notifications" or "Application manager". Find the Foody Bag app, then tap on "Storage". Tap on "Clear cache" and then tap on "Clear data". If your device is an iPhone then delete the app and reinstall from the App Store.
